Last Updated: November 1, 2025
1. Introduction
Mission Villa JA ("Mission Villa JA," "we," "us," or "our") operates the website https://missionvillaja.com and provides luxury villa accommodation and retreat services in Montego Bay, Jamaica.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a booking, or use our services. By using our website or services, you consent to the practices described in this policy.
This policy is governed by the laws of Jamaica, including applicable data protection regulations.
2. Information We Collect
2.1 Personal Information You Provide
We collect the following personal information when you interact with us:
- Contact Information: Name, email address, phone number, mailing address
- Booking Information: Arrival and departure dates, number of guests, room preferences, special requests, retreat details
- Payment Information: Credit card details and billing address (collected securely via our payment processor)
- Dietary/Health Information: Dietary restrictions, allergies, accessibility needs (when provided for retreat or accommodation planning)
- Communication Records: Correspondence via email, phone, contact forms, or messaging platforms
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
- Usage Data: IP address, browser type, device information, operating system
- Location Data: General location based on IP address
3. How We Use Your Information
We use your personal information for the following purposes:
- Booking Management: Process reservations, send confirmations, manage your stay
- Payment Processing: Process payments securely through our payment processor
- Customer Service: Respond to inquiries, provide support, handle complaints
- Communication: Send booking confirmations, updates, pre-arrival information, and post-stay follow-ups
- Legal Compliance: Comply with Jamaican laws, tax obligations, and regulatory requirements
- Security: Prevent fraud, protect our property, and ensure guest safety
- Website Improvement: Analyze usage patterns to improve our website and services
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who assist us in operating our business, including payment processors, email service providers, website hosting providers, and booking management platforms. These providers are contractually obligated to protect your information and may only use it for the services they provide to us.
- Local Service Providers: Private chefs, tour operators, and transportation services (only information necessary to provide the service you've requested)
- Legal Authorities: When required by Jamaican law, court order, or to protect our legal rights
- Business Transfers: In the event of a merger, sale, or transfer of business assets
5. Data Storage and Security
We store your personal information:
- Location: On secure cloud servers and local systems in Jamaica
- Retention Period: Booking and payment data are kept for 7 years to comply with Jamaican tax laws. Contact information is retained until you request deletion. Communication records are kept for business purposes unless deletion is requested.
- Security Measures: We implement industry-standard security measures including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Under Jamaican law, you have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Data Portability: Request a copy of your data in a structured, commonly used format
- Objection: Object to certain types of processing of your personal information
To exercise these rights, contact us at: inquiries@missionvillaja.com
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us understand how you interact with our site.
7.1 Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly, such as maintaining your session and security features
- Analytics Cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time spent on the site, and any errors encountered
- Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences
7.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually or all at once
- Block third-party cookies
- Block all cookies from specific websites
- Block all cookies from being set
- Delete all cookies when you close your browser
Please note that disabling cookies may affect the functionality of our website and your user experience. Some features may not work properly without cookies enabled.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms, booking platforms, tour operators). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed to children under 21 years of age, consistent with our booking age restrictions. We do not knowingly collect personal information from individuals under 21. If you believe we have collected information from someone underage, please contact us immediately.
10. International Guests
If you are visiting from outside Jamaica, please note that your personal information will be transferred to and processed in Jamaica. By using our services, you consent to this transfer. Jamaica may have different data protection laws than your home country.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Mission Villa JA
Rhynie Drive, Unity Hall
Montego Bay, Jamaica
Email: inquiries@missionvillaja.com
